1. What information do we collect?

1.1 Personal information provided directly by you
We collect information you voluntarily provide, for example when registering, inquiring about our products or services, participating in activities on the Site, or otherwise contacting us. This may include:

• Name and contact information: first and last name, email, address, phone number
• Account credentials: passwords, hints, and other login security information
• Payment information: e.g., card number and security code (stored by payment processor, Stripe)
• Social media information: if you register using a social media account, we collect related details

All information you provide must be accurate and up-to-date, and you must notify us of any changes.

1.2 Information collected automatically
When you visit the Site, we automatically collect information such as:

• IP address, browser, and device characteristicst
• Usage patterns and Site visit times
• Device location and language settings

This information helps us maintain the security and functionality of the Site and analyze usage. We also use cookies and similar technologies (see our Cookie Policy).

1.3 Information from other sources
We may receive information about you from public databases, marketing partners, social media platforms, and other third parties, including:

• Social media profile information (name, gender, birthday, email, city, usernames, profile picture)
• Marketing leads and search results

2. How do we use your information?
Your information may be used for purposes including:

Analytics, usage trend identification, and service improvement

Account creation and login (e.g., via social media accounts)

Administrative communications (e.g., changes to terms of use)

Processing and managing orders, payments, and refunds

Feedback collection and improving user experience

Protecting the Site and maintaining security

Monitoring compliance with terms and rules

Compliance with legal obligations

3. Do we share your information?

We share your information only with your consent, to fulfill legal obligations, protect your rights, or for business purposes.

This may include:

Legal compliance: if required by law, government request, court order, or other legal process.

Rights and security: to investigate or prevent abuse, fraud, security threats, or illegal activity.

Service providers and partners: third parties providing services (e.g., payment processing, customer support, analytics, email, website hosting). They access only the information needed for their work.

Business transfers: in the event of a sale, merger, financing, or asset transfer.

With your consent: for other purposes if you have provided explicit consent.

4. Use of cookies and other tracking technologies?

Yes, we may use cookies and similar tracking technologies to collect and store information.
We use cookies and similar technologies (such as web beacons and pixels) to collect and store information. For more details on their use and how to opt out, see our Cookie Policy.

5. Social login

If you register or log in using social media accounts, we may receive certain profile information.
For example, using Google login, we receive some profile data (name, email, profile picture, and other public info) from the provider. We use this data only for the purposes described in this Privacy Policy. We do not control how third-party social media platforms use your data—please review their privacy policies as well.

6. Third-party websites

We are not responsible for the security or handling of information shared on websites that are not owned by us.
Data collected by third parties is not covered by this Privacy Policy. We are not responsible for the practices of other sites, services, or apps. Always check the privacy policy of the respective provider before sharing your information.

7. Data retention

We retain your data only as long as necessary, unless the law requires longer storage.
When data is no longer needed, we delete or anonymize it. If immediate deletion is not possible (e.g., due to backups), we isolate the data and delete it as soon as possible.

8. Data security

We strive to protect your data using technical and organizational measures, but cannot guarantee 100% security.
We use appropriate security methods, but internet-based transmission always carries risks. Use the service only in a secure environment.

9. Privacy rights

In the EU and some other regions, you have rights regarding your personal data.
These rights may include:

• Access to your data and a copy of it
• Correction or deletion of your data
• Restriction of processing
• Objection to processing
• Data portability

If processing is based on your consent, you may withdraw it at any time. In the EU, you may also file a complaint with your national data protection authority.

10. Account information

You can view or update your account information at any time by:

• Logging in and updating settings
• Contacting us (see contact info below)

For account closure, contact our support. Some data may be retained to prevent fraud, resolve issues, and comply with legal obligations.

11. Managing cookies and email

Most browsers accept cookies by default, but you may block them if desired. This may limit some site functionality.

However, we may still send you essential account-related communications.

12. Updates to this policy

We update this Privacy Policy as needed.
The latest version is always indicated by the “Updated” date. Significant changes will be clearly communicated on the Site or via email.

13. Contact information

If you have questions about this Privacy Policy, please contact:

Email: feedback@kaniva.fi

Address: KANIVA, Kuurnan Rantatie 25,  80850 Paihola, Finland